Refund Policy1. The return of funds by the Contractor is carried out at the request of the Customer sent to the email address: julia.voron@ukr.net no later than 14 (fourteen) calendar days from the start of training according to the schedule (or gaining access to lessons), except for the following cases:
1.1. During the training process, the Customer had personal problems (health problems, changes in vital interests and priorities, and other similar problems), for which the Contractor cannot be held responsible.
1.2. The Customer did not request assistance from the Contractor to solve the problems with access to the closed section of the site.
2. Refunds are made in the absence of grounds for refusal to return, established by paragraph 1., minus the actual costs of the Contractor at the time of the return. Such actual costs of the Contractor include (but are not limited to) in particular the commissions of banking, credit organizations and relevant payment systems for the implementation of a refund, the costs of the software used by the Contractor in the training process or payment for third-party services, as well as the cost of bonus materials provided to the Customer , but not more than 4000 (four thousand) hryvnia.
3. The decision to return or refuse to return funds is made by the Contractor within 10 (ten) working days from the date of receipt of the relevant application from the Customer.
4. The funds are returned to the Customer's account, from which the tuition was paid, or another account specified by the Customer, within 14 (fourteen) working days after the decision on the return is made.
5. The claim for the return of the amounts paid, submitted by the Customer later than the deadlines established by clauses 1. of this agreement, is considered by the Contractor if the Customer provides written evidence that the relevant service included in the purchased service package was not provided (rendered improperly) due to the fault Contractor.
In the event that the fact of non-provision of services (provision of services of inadequate quality) is established for the corresponding option of the purchased services, the Contractor shall return the money minus the actual costs of the Contractor, determined at the time of return according to the rules of clause 2. of this agreement.
6. The Contractor reserves the right to reject the Customer's request for a refund if the Customer appears disrespectful towards the Contractor.
7. If the application for return is satisfied, access to training materials for the Customer is terminated within 1 (one) business day from the date the Contractor sends the decision to the Customer on the corresponding return. The specified requirement of the Customer for a return is also considered a withdrawal of the previously given acceptance specified in clause 1.2 of this agreement.
8. Applications for a refund sent to the Contractor after the expiration date of access to the training course indicated on the website
are not considered.